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Datacard RMA

RMA Information

Dear Business Partner,

with Ingram Micro, the world will realize the promise of technology^TM. We will focus on enhancing the success of our business partners while embracing its value of innovation.

We created this RMA website for you in order that your defective Entrust Datacard products can be processed in an uncomplicated and fast way.

In order that we could comply your satisfaction we need your effort to fulfill the RMA form sheet. Please, fill in all details and with fully care of descriptions in order to avoid any hesitations during the RMA process.

GENERAL INFORMATION
Customer Number:		Full Company Name:
Address:		Contact Person:
Country:		E-mail:
		Telephone:
Sales Order No.:
Your Sales Date:	Date and timeNow(UTC - 05:00)

PRODUCT INFORMATION
Ingram Micro SKU:		Printer Model Name:
Ribbon SKU:		Ribbon VPN:
VPN No.:		Serial number:
Firmware version:		OS Version:
Driver version:
Configuration Data:
What is the problem?:	(Please describe in very details your proplem. Avoid to write "Ribbon does not work"…etc. )
Your steps?:	(Please describe step by step what did you do.) IMPORTANT: For printers outside warranty, standard inspection charges of USD 180.00 plus USD 60.00 return freight per printer will apply on top of spare parts. Inspection charges of USD 180.00 plus USD 60.00 return freight will also apply in case you decide not to have the printer repaired.

TROUBLESHOOTING INFORMATION
Error Message:
Autotest Printer / Autotest Driver:
Connection USB / Ethernet:
Can driver read information from printer?:
Cleaning Cycle:
Cleaning roller in place on ribbon cartridge:
Is Printhead mirror dirty?:
Sensor on place?:
Pictures /Screen Shots:	Upload file Upload attachment

Please recheck if you filled in all information what we are in need of to process your RMA request.

Only completed form sheets can be processed.

For further questions please write an e-mail to: EntrustDatacardRMA@ingrammicro.com

Entrust Datacard

RMA Information

Dear Business Partner,

IMPORTANT: For printers outside warranty, standard inspection charges of USD 180.00 plus USD 60.00 return freight per printer will apply on top of spare parts. Inspection charges of USD 180.00 plus USD 60.00 return freight will also apply in case you decide not to have the printer repaired.

Ingram Micro Inc.

Ingram Micro DC/POS

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